Frequently Asked Questions

How do I place an order?
Will I be taxed?
What payment options do you accept?
Is it safe to use my credit card over the Internet?

When can I expect to receive my order?
How and where do you ship?
What if something arrives damaged?
What is your return policy?
Where else can I buy your products?

What is certified renewable cellulose fiber and resin?
What is “Solid Surface”?
What is end grain?
What is the proper care for my Larch Wood cutting board?

Why should I join your mailing list?
Do you offer trade discounts?
What is your privacy policy?

How do I place an order?
Select items you want to purchase by clicking “add to cart” on our website. You can also order by phone weekdays between 10 AM EST and 6 PM EST by calling 718.384.7306 or fax us at 718.384.7358.

Will I be taxed?
Only New York and Vermont state residents will be charged sales tax. International customers may be charged an import tax by their local government.

What payment options do you accept?
We accept American Express, Discover, MasterCard, Visa and PayPal. We also accept checks. Your order will not be shipped until the check has cleared.

Is it safe to use my credit card over the Internet?
Yes. We utilize a secure server for every order with desudesign.com. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet.

When can I expect to receive my order?
In stock orders will be received in 1-3 weeks. You will receive an email from UPS with tracking information. If an item is out of stock, we will contact you via email with the estimated shipping time. It may take up to 4-8 weeks to receive items that are not in stock or made to order. Please allow an additional 2 weeks for international orders. If paying by check, note that your order will not be shipped until the check has cleared.

How and where do you ship?
Depending on the product, we ship orders from either Brooklyn, NY or Bondville, VT. Deliveries in the USA will be made via UPS Ground. International orders are shipped USPS Priority Mail International. The shipping charges are shown on each product page. You may have to pay an additional import tax for orders received outside of the USA, which will be handled by your local postal service. Please contact customer service for a rate quote for over-sized products or for rush shipping options.

What if something arrives damaged?
We do our best when packaging products so that they arrive in pristine condition. If there is any damage or if any product is defective, contact us within 7 days to arrange for a replacement to be sent to you. Please use the original packing material to return any damaged items.

What is your return policy?
If the product is damaged or defective, please notify us within 7 days. Return the item in original packaging. Once we have received the damaged merchandise, we will send a replacement free of charge, or issue a full refund.

If you are not happy with your item for another reason (perhaps you forgot to make some measurements) you must notify us within 10 days of receiving the item. Once we have received the product in its original packaging, you will be refunded for the item. If you do not return the item in original packaging, there will be a 15% restocking fee.

Where else can I buy your products?
Select products are available at the following stores:

United States

  • California

     

  • Georgia
    • SWITCH, Inc
      1193 Howell Mill Road
      Atlanta, Georgia 30318

     

  • Oregon
    • Canoe
      1136 sw Alder
      Portland, OR 97205

     

Canada

Online

What is certified renewable cellulose fiber and resin?
Certified renewable cellulose fiber and resin is made from sheets of paper that have been heated and compressed with resin to form a completely solid slab. The natural fiber and resin bond fully so the material does not release harmful gases into the air, or ‘off-gas’. The cellulose fiber used is harvested from sustainable, managed forests in North America. The slabs are heavy and durable, and to the touch are somewhere between wood and stone. As a testament to its durability, cellulose fiber and resin slabs are commonly used for eco-friendly kitchen countertops, and variations of the material have been used in the marine industry and in the construction of skateboard ramps.

What is “Solid Surface”?
Solid Surface refers to a material manufactured with high performance resin. The material can be fabricated using polyester or acrylic, white acrylic Surface being the choice material of DESU Design. Solid Surface differs from veneered surfaces in that, unlike veneered surfaces, Solid Surface has no superficial coating, and thus the color and consistency remain homogeneous throughout. Solid Surface is hygienic and non-porous, meaning it will not support the growth of bacteria. Normal cleaning requires nothing more than a damp cloth and a mild cleanser. To preserve the integrity of the material, avoid harsh and strongly acidic chemicals such as drain cleaners and paint removers when cleaning.

What is end grain?
End grain is the toughest part of the wood, which makes it ideal for cutting boards. Wood fibers are vertically oriented, so they “self-heal,” opening when perforated by a knife and closing up again after contact. This keeps your board looking new and your knives sharp for longer.

What is the proper care for my Larch Wood cutting board?
With proper care, Larch Wood cutting boards will last a lifetime. Depending on usage, Clapham’s Salad Bowl Finish (a food-safe mixture of mineral oil and beeswax) should be reapplied to all surfaces on a monthly basis.

Why should I join your mailing list?
Join our mailing list if you would like to stay updated about new products, special events or offers. We know your inbox fills up fast, so we won’t email you more than once a month. (In 2011, we only sent a single email). You can always take yourself of our list by clicking the “unsubscribe” link at the bottom of every email. We will never sell your contact information.

Do you offer trade discounts?
Yes. For more information, please call us at 718.384.7306 or send us an email.

What is your privacy policy?
We do not sell your information to other companies. For more details, read our full privacy policy.

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